Buying online.​ Is it a gamble?

Rina talked this morning about a pair of shoes she bought on the internet.
Unfortunately, they were the wrong size and didn't look like the image in the advert.

​If you bought something online or in a shop, but it wasn't what you wanted, would you take it back and ask for a refund or just keep it?

Do you have anything at home now that you've been meaning to take or send back?
​One day soon, I'll take back those two shirts that don't fit!

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